IT Management Solutions

IT Management Solutions at ESTEIN

What We Manage

IT Infrastructure & Systems
We ensure your IT systems are reliable, secure, and scalable:

• End-to-end IT infrastructure setup & optimization.

• On-premises & hybrid IT environment management.

• Network, server, and endpoint administration.

Cybersecurity & Compliance
Protecting your business-critical systems and data:

• Threat monitoring & incident response.

• Role-based access control & SSO integration.

• Compliance frameworks (ISO, GDPR, HIPAA).

IT Service Management (ITSM)
Smooth IT operations with clear governance:

• ITIL-based process implementation.

• Helpdesk, ticketing, and incident workflows.

• SLA-based support & problem resolution.

Business Continuity & Disaster Recovery
Ensuring uptime and resilience of IT operations:

• Data backup & replication strategy.

• Disaster recovery planning (RTO/RPO optimization).

• High-availability system design.

We Work (End-to-End)

• Assessment & Audit – reviewing IT infrastructure, policies, and risks.

• Strategy & Roadmap – defining IT governance, architecture, and compliance.

• Implementation – deploying IT solutions, monitoring tools, and security systems.

• Operations – proactive monitoring, patching, and incident response.

• Continuous Improvement – performance tuning, automation, and cost efficiency.

Deliverables

• IT infrastructure assessment reports.

• Security policies, compliance documents & SOPs.

• Service desk & ITSM platform setup.

• Backup & disaster recovery playbooks.

• Monitoring dashboards & operational reports.

• User manuals & IT governance training.

Technical Advantages

• Proven Frameworks – ITIL, COBIT, ISO 27001.

• Automation-First – automated patching, monitoring, and reporting.

• Scalable IT – infrastructure built for future growth.

• Security by Design – proactive defense against threats.

• Vendor Neutral – we manage multi-vendor ecosystems (Cisco, HP, Dell, VMware, Microsoft, etc.).

Engagement Models

• Managed IT Services – fully outsourced IT operations.

• Co-Managed IT – ESTEIN works alongside your internal IT team.

• Consulting & Advisory – strategy, governance, and compliance alignment.

Business Impact (Value)

• Reliability & Uptime – reduced downtime and faster issue resolution.

• Security & Compliance – minimized cyber risks and regulatory readiness.

• Efficiency – optimized IT resources and automated workflows.

• Scalability – IT systems that grow with your business.

Use Case Examples

• Banking – secure IT infrastructure with disaster recovery & compliance.

• Manufacturing – IT asset management and ERP system uptime monitoring.

• Healthcare – HIPAA-compliant IT systems with 24/7 monitoring.

• Retail & E-commerce – IT helpdesk, POS system monitoring, and backup solutions.